About Us - Best Western Hotel Metropoli Genoa

What do guests think of Hotel Metropoli?

At Hotel Metropoli our first concern is the wellbeing of our guests! For this reason, we are always ready to improve our offer and our services.

 

Feedbacks are a useful way to understand our strong points and what needs to be improved.
We use the reviews of our guests to provide an always better service and offer the best to our clients!

 

Discover what our guests say about us, after booking their stay directly on this site! 

The opinions of our guests

Total score
8.8
on 14 answered surveys in the last 12 months
Hotel Staff
9.2
Services / Infrastructure
8.6
Cleanliness of the room
8.9
Comfort
8.4
Quality / price ratio
8.4
Breakfast
9.1

   
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Page 1 of 1, surveys between 1 and 14 of 14
ALAIN
(Mature couple)
France
23 March 2018
Hotel Staff
10
Services / Infrastructure
10
Cleanliness of the room
10
Comfort
8
Quality / price ratio
8
Breakfast
10


Massimo
(Family with children)
Italy
10 January 2018
Hotel Staff
8
Services / Infrastructure
8
Cleanliness of the room
8
Comfort
8
Quality / price ratio
10
Breakfast
10


  • La professionalità e gentilezza del personale e la qualità della colazione
  • Piccolo neo rappresentato dal rumore delle camere soprastanti in orari notturni
Daniele
(Family with infants)
Italy
06 January 2018
Hotel Staff
5
Services / Infrastructure
5
Cleanliness of the room
5
Comfort
5
Quality / price ratio
5
Breakfast
5



Hotel answer: Gentile Daniele, grazie per aver impiegato un po' del suo tempo per compilare il questionario di gradimento del suo soggiorno. Ahimè non siamo arrivati alla sufficienza e ne sono davvero dispiaciuta. Mettiamo tanta passione nel nostro lavoro e cerchiamo sempre di lasciare un bel ricordo nella memoria dei nostri ospiti. Attraverso i sapori locali della nostra colazione, attraverso il nostro sorriso e la cura che mettiamo nella preparazione delle camere. Se volesse scrivermi due righe per spiegarmi cosa ci ha fatto meritare quel 5 le sarei davvero grata, solo con i suggerimenti dei nostri ospiti migliorare la qualità del nostro servizio ed il suo contributo potrebbe essere importante. Grazie per il suo tempo e alla prossima. Cinzia, Customer Care BEST WESTERN Hotel Metropoli
Anonymous
(Mature couple)
Canada
05 January 2018
Hotel Staff
10
Services / Infrastructure
10
Cleanliness of the room
10
Comfort
10
Quality / price ratio
10
Breakfast
10


  • La gentillesse et le sourire de tout le personnel. La délicate attention le 31 décembre d'un petit pandolce dans notre chambre.
Anonymous
(Group of friends)
France
04 January 2018
Hotel Staff
10
Services / Infrastructure
8
Cleanliness of the room
8
Comfort
8
Quality / price ratio
8
Breakfast
10


  • Helpful staff, excellent location, delicious breakfast
  • Small shower, old bathroom
FABIO
(Young couple)
Italy
25 December 2017
Hotel Staff
10
Services / Infrastructure
10
Cleanliness of the room
10
Comfort
10
Quality / price ratio
10
Breakfast
10


  • La disponibilità e professionalità dello staff. La comodità di essere nel pieno centro di Genova.
Sabrina
(Family with infants)
Italy
19 December 2017
Hotel Staff
10
Services / Infrastructure
10
Cleanliness of the room
10
Comfort
10
Quality / price ratio
10
Breakfast
10


  • La posizione centrale e l'estrema cortesia e competenza dello staff
  • Nessuno
Dario
(Mature couple)
Italy
16 December 2017
Hotel Staff
8
Services / Infrastructure
8
Cleanliness of the room
8
Comfort
6
Quality / price ratio
8
Breakfast
8


Anonymous
(Family with infants)
Italy
15 December 2017
Hotel Staff
10
Services / Infrastructure
10
Cleanliness of the room
10
Comfort
10
Quality / price ratio
10
Breakfast
10


SIMONA
(Family with infants)
Italy
12 December 2017
Hotel Staff
10
Services / Infrastructure
10
Cleanliness of the room
8
Comfort
8
Quality / price ratio
6
Breakfast
10


  • Posizione della struttura e professionalità di tutto lo staff.
Andrea
(Solo traveller)
Italy
10 December 2017
Hotel Staff
8
Services / Infrastructure
6
Cleanliness of the room
8
Comfort
6
Quality / price ratio
5
Breakfast
6


  • Disponibilità e cortesia del vs. Personale
Anonymous
(Group of friends)
Italy
04 December 2017
Hotel Staff
10
Services / Infrastructure
8
Cleanliness of the room
10
Comfort
10
Quality / price ratio
10
Breakfast
8


  • camera spaziosa e pulita con soffitto alto
Bernhard
(Solo traveller)
Italy
04 December 2017
Hotel Staff
10
Services / Infrastructure
10
Cleanliness of the room
10
Comfort
8
Quality / price ratio
8
Breakfast
10


  • Il personale, sia l'accoglienza que alla prima colazione
Brenda
(Mature couple)
Italy
23 November 2017
Hotel Staff
10
Services / Infrastructure
8
Cleanliness of the room
10
Comfort
10
Quality / price ratio
10
Breakfast
10


  • The breakfast was amazing - I really enjoyed all of the local food - bread, cheese, jams and eggs The hotel staff were exceptionally friendly and very helpful - I will definitely be back!
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