About Us - Best Western Hotel Metropoli Genoa

What do guests think of Hotel Metropoli?

At Hotel Metropoli our first concern is the wellbeing of our guests! For this reason, we are always ready to improve our offer and our services.

 

Feedbacks are a useful way to understand our strong points and what needs to be improved.
We use the reviews of our guests to provide an always better service and offer the best to our clients!

 

Discover what our guests say about us, after booking their stay directly on this site! 

The opinions of our guests

Total score
8.9
on 123 answered surveys in the last 12 months
Hotel Staff
9.6
Services / Infrastructure
8.7
Cleanliness of the room
9.0
Comfort
8.7
Quality / price ratio
8.4
Breakfast
9.2

   
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Page 1 of 5, surveys between 1 and 25 of 123
Arrigo
(Mature couple)
Italy
11 November 2017
Hotel Staff
10
Services / Infrastructure
10
Cleanliness of the room
10
Comfort
10
Quality / price ratio
8
Breakfast
5


Anonymous
(Family with children)
Italy
07 November 2017
Hotel Staff
10
Services / Infrastructure
6
Cleanliness of the room
8
Comfort
8
Quality / price ratio
8
Breakfast
10


  • Gentilezza e disponibilità del personale - qualità della colazione - centralità della struttura
  • Assenza di convenzione per il parcheggio auto

Hotel answer: Gentile Signor Omoboni, ci fa enormemente piacere siate stati bene durante il vostro soggiorno da noi. Il parcheggio purtroppo è un problema per tutti qui in centro e le strutture adiacenti non ci concedono convenzioni di nessun tipo, pur avendo richiesto più volte delle tariffe speciali per i nostri ospiti. Resta il fatto che, vista la posizione dell'hotel, dell'auto non si ha assolutamente bisogno quindi un bel vantaggio per visitare la città e le sue bellezze. Grazie per il suo tempo e torni presto a trovarci. Alla prossima, Cinzia, Customer Care
Angelika
(Family with infants)
Italy
06 November 2017
Hotel Staff
10
Services / Infrastructure
10
Cleanliness of the room
10
Comfort
10
Quality / price ratio
10
Breakfast
10


  • il sorriso dei dipendenti, camera sempre pulita e profumata, colazione perfetta
Monica
(Family with children)
Italy
06 November 2017
Hotel Staff
10
Services / Infrastructure
8
Cleanliness of the room
10
Comfort
10
Quality / price ratio
10
Breakfast
10


  • Confort struttura,posizione e cortesia del personale
Anonymous
(Solo traveller)
Finland
02 November 2017
Hotel Staff
10
Services / Infrastructure
10
Cleanliness of the room
10
Comfort
10
Quality / price ratio
10
Breakfast
10


  • Everything went fluently, personnel understood the needs and were flexible.
Cécile
(Family with infants)
France
29 October 2017
Hotel Staff
8
Services / Infrastructure
8
Cleanliness of the room
8
Comfort
8
Quality / price ratio
8
Breakfast
8


  • perfect loalisation of the hotel. bathtube in the room
Anonymous
(Family with infants)
United States
28 October 2017
Hotel Staff
10
Services / Infrastructure
8
Cleanliness of the room
10
Comfort
10
Quality / price ratio
10
Breakfast
8


  • Location. Staff at desk was great and very helpful booking restaurants.
  • No.
Massimo Giovanni
(Mature couple)
Italy
28 October 2017
Hotel Staff
8
Services / Infrastructure
5
Cleanliness of the room
6
Comfort
5
Quality / price ratio
5
Breakfast
8


  • Lo Staff al Front desk ed alla colazione sono state gentilissime.
  • La stanza matrimoniale extra ma effettivamente per un persona singola. La poca cura della stanza stessa. L'atteggiamento di una delle addette al servizio del piano.

Hotel answer: Gentile Massimo, è stato bello leggere i suoi complimenti sullo staff della reception e della sala colazione, grazie di cuore. Mi spiace non essere riusciti a soddisfare a pieno la sua le sue richieste per una camera più comoda. Mi scuso se ci sono state delle incomprensioni e le assicuro che il nostro intento è sempre solo quello di lasciare un bel ricordo nella memeoria dei nostri ospiti. Spero di riavervi nostri ospiti in un'altra occasione e la ringrazio. A presto, Cinzia Customer Care
Giuliano
(Solo traveller)
Italy
23 October 2017
Hotel Staff
10
Services / Infrastructure
10
Cleanliness of the room
8
Comfort
10
Quality / price ratio
10
Breakfast
10


  • Non era stato rifatto il letto per bene. Le lenzuola di sotto erano tutte stropicciate.
Annette
(Solo traveller)
Germany
23 October 2017
Hotel Staff
10
Services / Infrastructure
10
Cleanliness of the room
10
Comfort
8
Quality / price ratio
8
Breakfast
10


  • Fantastic breakfast with regional highlights
Anonymous
(Solo traveller)
Switzerland
19 October 2017
Hotel Staff
10
Services / Infrastructure
10
Cleanliness of the room
8
Comfort
8
Quality / price ratio
8
Breakfast
10


  • The friendly personal approach of the staff, and the generous breakfast.
DUPONT
(Solo traveller)
France
19 October 2017
Hotel Staff
10
Services / Infrastructure
8
Cleanliness of the room
10
Comfort
8
Quality / price ratio
8
Breakfast
8


  • Staff very friendly and speaking french Free access to a computer and internet
  • No access to french TV No parking facilities
Giuseppe
(Family with infants)
Italy
17 October 2017
Hotel Staff
10
Services / Infrastructure
8
Cleanliness of the room
10
Comfort
10
Quality / price ratio
8
Breakfast
10


  • gentilezza e professionalità del personale, pulizia della camera, posizione nella città.
Alessandro
(Solo traveller)
Thailand
14 October 2017
Hotel Staff
10
Services / Infrastructure
8
Cleanliness of the room
10
Comfort
10
Quality / price ratio
10
Breakfast
10


  • Breakfast
Antonio
(Mature couple)
Italy
14 October 2017
Hotel Staff
10
Services / Infrastructure
8
Cleanliness of the room
8
Comfort
8
Quality / price ratio
8
Breakfast
10


Mario
(Solo traveller)
Switzerland
10 October 2017
Hotel Staff
10
Services / Infrastructure
8
Cleanliness of the room
10
Comfort
10
Quality / price ratio
10
Breakfast
10


Anonymous
(Family with children)
Italy
02 October 2017
Hotel Staff
10
Services / Infrastructure
10
Cleanliness of the room
6
Comfort
8
Quality / price ratio
10
Breakfast
10


  • posizione comoda e centrale. staff molto disponibile
Anonymous
(Solo traveller)
France
27 September 2017
Hotel Staff
10
Services / Infrastructure
8
Cleanliness of the room
8
Comfort
6
Quality / price ratio
6
Breakfast
10


  • Best breakfast since a long time, fresh local products, great!
Fabio
(Solo traveller)
Italy
24 September 2017
Hotel Staff
8
Services / Infrastructure
8
Cleanliness of the room
8
Comfort
8
Quality / price ratio
8
Breakfast
8


Jean-Michel
(Mature couple)
France
22 September 2017
Hotel Staff
8
Services / Infrastructure
8
Cleanliness of the room
10
Comfort
10
Quality / price ratio
5
Breakfast
6


Anonymous
(Group of friends)
France
06 September 2017
Hotel Staff
10
Services / Infrastructure
10
Cleanliness of the room
10
Comfort
8
Quality / price ratio
8
Breakfast
8


Anonymous
(Mature couple)
Great Britain
01 September 2017
Hotel Staff
10
Services / Infrastructure
8
Cleanliness of the room
8
Comfort
10
Quality / price ratio
10
Breakfast
10


  • Helpful staff Variety of breakfast buffet Location: peaceful square and close to attractions
Anonymous
(Solo traveller)
Italy
01 September 2017
Hotel Staff
10
Services / Infrastructure
10
Cleanliness of the room
10
Comfort
10
Quality / price ratio
10
Breakfast
10


Cailly
(Mature couple)
France
29 August 2017
Hotel Staff
10
Services / Infrastructure
8
Cleanliness of the room
10
Comfort
8
Quality / price ratio
8
Breakfast
10


  • good situation and professional and warm welcome
  • nothing
Anonymous
(Family with infants)
France
27 August 2017
Hotel Staff
10
Services / Infrastructure
10
Cleanliness of the room
8
Comfort
10
Quality / price ratio
10
Breakfast
10


  • Thank you for the kid package for our son of 6. We appreciated it. Thank you to the reception for the warm welcome.